An important factor to overall success is the quality and timeliness of support and maintenance. We strive to provide the best possible experience in the most efficient manner.
Because your success is our measure of success, premier level support is included with all of our agreements at no extra charge.
Our Support is provided via telephone, email and through eSupport.
Regardless of how the initial request is originated, all support cases and feature requests are logged, organized and tracked in the eSupport Center and available for review 24/7.
An important component of support is our maintenance service; which provides, patches, updates, and minor and major upgrades. Maintenance service ensures your Wise software suite is always up to date. For your convenience, all maintenance services are announced and logged via the eSupport Center.
Our support and maintenance levels are reviewed daily so we may continually ensure both our products and services are performing to Wise standards.